Refund & Cancellation
Last updated: October 8, 2026
If there is any conflict between a translation and the English version, the English version prevails.
1. Summary
This Refund & Cancellation Policy applies to paid Growfeed subscriptions and credits. It should be read with our Terms of Service. Values below are defined in our legal configuration so they can be updated in one place.
| Rule | Value |
|---|---|
| Monthly plans cancellable at any time | Yes |
| Access continues until the end of the paid period after cancellation | Yes |
| Pro-rata refunds for unused time | No |
| Credits refundable for cash | No |
| Statutory rights unaffected | Yes |
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2. Cancellation
You may cancel a monthly subscription at any time from Settings → Billing (Stripe customer portal) or by contacting [email protected].
After you cancel, your plan remains active until the end of the current paid billing period. It does not renew for the next period.
3. Refunds
Unless required by applicable law, we do not provide pro-rata refunds for unused time in a paid billing period after purchase or renewal.
Charges that fail or are reversed through Stripe (for example disputed payments) are handled according to Stripe's processes and may result in suspension of the account until resolved.
4. Credits
Credits (including monthly plan allowances and purchased packs) are non-refundable for cash, except where required by applicable law. Credits may be restored automatically when a generation job fails, as implemented in the product — that is a service credit restoration, not a cash refund.
5. Statutory rights
Nothing in this policy affects any non-waivable statutory rights you may have under applicable law.
6. Contact
Billing questions: [email protected]
Operator: VISIONALTECH UK LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom